Refunds & Cancellations

The short version

The full picture

Your legal 14-day cancellation right

Under the Consumer Contracts Regulations 2013, UK consumers usually have 14 days to cancel a service booked online and receive a full refund.

However, because each session at The Aurora Code is personalised specifically for you (a bespoke audio track created using your individual input), the regulations allow me to ask you to waive this right — otherwise I couldn’t start work until 14 days after booking, which wouldn’t work for anyone.

The waiver

When you book via Beacons, you’ll be asked to confirm that you:

• Understand that I’ll begin work on your personalised session as soon as you’ve sent me your input
• Agree to waive your 14-day right to cancel once I’ve started
• Accept that a refund after work has begun is at my discretion

You can’t book without agreeing. If that feels uncomfortable, please message me first and we’ll figure something out together.

When you CAN cancel for a full refund

• You’ve booked but haven’t sent your session input yet — I haven’t started, so you cancel, I refund in full (minus any non-refundable payment processing fees, which I’ll always disclose).
• You change your mind before I confirm I’ve started work — same as above.
• I’m unable to deliver your session (illness, technical issue, anything outside your control) — full refund, always.

When refunds are discretionary

Once I’ve started creating your personalised audio, your cancellation right is waived. That said, I’m a real person, not a faceless company. If something genuinely changes for you — unexpected illness, bereavement, serious circumstances — message me. I’ll do my best to find a fair solution, which might be:

• Rescheduling to a later date when you’re ready
• A partial refund based on how far I’ve progressed
• Credit towards a future session

If something’s wrong with the service I’ve provided

Under the Consumer Rights Act 2015, you’re entitled to services delivered with reasonable care and skill. If I haven’t done that — for example, if the audio file is corrupted, missing, or clearly doesn’t meet the description on the site — please tell me.

I’ll either:

• Fix the problem and re-deliver, or
• Give you a partial or full refund, depending on what’s fair

These rights apply regardless of anything else on this page — UK consumer law comes first.

How to request a refund

Just email me at theauroracode222@gmail.com or WhatsApp 07404 545042 with:

• Your booking reference (from Beacons)
• The email address you booked with
• A quick note about what’s happened

I aim to reply within 2 working days, and process any agreed refund within 7 working days of agreeing it. Refunds go back to your original payment method.

If we can’t agree

If we’ve discussed things and you’re still not happy, you have the right to escalate. UK options include:

• Your card provider — you may have chargeback rights through them
• Citizens Advice — free guidance at citizensadvice.org.uk or 0808 223 1133
• Trading Standards — via Citizens Advice as the first point of contact
• Small claims court — for disputes up to £10,000 in England & Wales

I genuinely hope we never need any of those. But you have a right to know.

Contact

Any questions? theauroracode222@gmail.com or WhatsApp me.