Terms of Service

About this agreement

When you book a session, you’re entering into an agreement with Kelly Wright, trading as The Aurora Code (a UK-based sole trader). These terms, along with any booking confirmation you receive, make up that agreement.

By booking a session, you’re confirming you’ve read and agreed to these terms.

What I provide

I offer two session types at the following prices:

• Inner Voice Session — £27
• Full Wellness Session — £47

All sessions are delivered remotely and asynchronously. After you book:

1. I’ll contact you for the input I need to create your personalised audio (this may be a voice recording, a short form, or both — I’ll explain exactly what’s needed).
2. I create your personalised audio in my own time.
3. I send you the finished audio file, typically within 7 working days of receiving your input.
4. You keep the audio and can listen to it whenever you like.

There is no live video call. Everything is done remotely.

What I need from you

To create your session, I’ll need specific input from you after booking. If you don’t provide the input within a reasonable time (usually 30 days of booking), I reserve the right to treat the session as complete and non-refundable — but I’ll always chase you first and try to help.

Payment

Payment is taken in full at the time of booking via Beacons. All prices are in GBP (£) and include any applicable taxes.

Cancellation and refunds

Under the Consumer Contracts Regulations 2013, you normally have 14 days to cancel a digital service and receive a refund. Because your session is personalised to you and created specifically for you, this right to cancel is lost once I begin work on your personalised audio — provided you’ve agreed to this (which you’ll do at booking) and received this written notice.

Before I start work, you can cancel for a full refund. After I’ve started, refunds are at my discretion.

Full details are on the Refunds & Cancellations page.

Your personalised audio — who owns it

Once you receive your audio, you own your personal copy — you can listen to it privately as often as you like.

You may not:

• Redistribute it or share it publicly
• Resell it
• Use it commercially
• Claim it as your own work

The underlying creative work, frequency selections, and methodology remain my intellectual property.

Not a medical service

This is important, and it’s the reason you’ll see the disclaimer repeated across the site:

If you have any medical, psychological, or emotional health concerns, please speak to your GP or a qualified professional. Booking a session with me is not an alternative to medical care.

You confirm that you’re over 18 and booking for yourself, and that you’re responsible for deciding whether a relaxation session is right for you.

What I can’t promise

Wellness is personal, and everyone experiences sessions differently. I can’t guarantee any specific outcome, feeling, or effect — only that I’ll bring care, attention, and my best work to every session I create.

My liability

If I make a mistake that causes you financial loss directly linked to the session (for example, sending the wrong file), my liability is limited to refunding what you paid for that session.

I’m not liable for:

• Any indirect or consequential losses
• Issues caused by your device, internet connection, or third-party platforms (Beacons, WhatsApp, etc.)
• Decisions you make based on the session

Nothing in these terms limits my liability for death or personal injury caused by my negligence, or anything else that can’t be limited under UK law.

If something goes wrong

Please tell me. I’d much rather hear about a problem and try to fix it than have you feel let down in silence. Email theauroracode222@gmail.com or WhatsApp 07404 545042.

Third-party platforms

Bookings, payment, and some delivery happens through platforms like Beacons, Brevo, and WhatsApp. Their own terms and privacy policies apply to anything handled on their platforms — I can’t control their actions or uptime.

Changes to these terms

I might occasionally update these terms (for example, if prices change or I add a new session type). The version that applies to your booking is the one published on the day you booked.

Governing law

These terms are governed by the laws of England and Wales. If we can’t resolve a dispute between us, the courts of England and Wales have exclusive jurisdiction.

Contact

Questions about these terms? theauroracode222@gmail.com